wordhop

Chatbots allow you scale your customer communications through messaging, automating tasks and enabling transactions, but they can't empathize like humans, reliably interpret intent, or solve overly complex customer problems. With Wordhop, you can monitor your Chatbot for friction in your conversational experience, and fix problems in in real-time. Simply drop in a couple of lines of code into your Chatbot and add Wordhop to Slack. Collaborate with your Slack team to identify bottlenecks and take over for your bot at just the right time to engage your users and produce business results. With our reports, you'll gain actionable insights that help you train your bot, train your people, and optimize your conversational experience.